Troubleshooting for Event ID 7031: "The Intel FAST Connected Intel Cloud Agent service terminated unexpectedly"

This warning indicates that the Intel® FAST Connected Intel Cloud Agent Service (part of Intel® Platform Service, Driver Support Assistant, or Intel® Manageability components) crashed or failed to restart. It’s not a Windows Server issue, but a vendor background service used for hardware telemetry or update communication with Intel’s cloud.

In most cases, the service is:

Either obsolete after a Windows or driver update, or

Conflicting with newer Intel® DSA/AMT/MEI components.

🔹 Steps to Fix

1. Update or repair Intel components

• Download and run the Intel® Driver & Support Assistant (DSA) from:

Let it scan and update the following if applicable:

Intel® Management Engine Interface (MEI)

  Intel® Platform Service components
  
     Intel® Cloud Agent
     

If DSA reports the Cloud Agent as obsolete, it will remove or replace it automatically.

2. Disable the Intel Cloud Agent service (if unused)

If the server doesn’t rely on Intel cloud telemetry or vPro manageability:

Open an elevated PowerShell or Command Prompt:

Stop-Service -Name "Intel(R) FAST Connected Intel Cloud Agent Service" -Force
Set-Service -Name "Intel(R) FAST Connected Intel Cloud Agent Service" -StartupType Disabled

This stops the service and prevents future 7031 events.

3. Repair via Programs and Features

If you want to keep the service:

Open Control Panel → Programs → Programs and Features

• Locate Intel® Manageability / Platform Framework / Cloud Agent
• Choose Repair or reinstall from Intel’s official driver package.This warning indicates that the Intel® FAST Connected Intel Cloud Agent Service (part of Intel® Platform Service, Driver Support Assistant, or Intel® Manageability components) crashed or failed to restart. It’s not a Windows Server issue, but a vendor background service used for hardware telemetry or update communication with Intel’s cloud. In most cases, the service is:
  • Either obsolete after a Windows or driver update, or
  • Conflicting with newer Intel® DSA/AMT/MEI components.
  Steps to Fix
  1. Update or repair Intel components
  • Download and run the Intel® Driver & Support Assistant (DSA) from:
    https://learn.microsoft.com/en-us/answers/questions/5495489/troubleshooting-for-event-id-7031-the-intel-fast-c?page=0&orderby=Helpful&translated=false#answers
  • Let it scan and update the following if applicable:
    • Intel® Management Engine Interface (MEI)
    • Intel® Platform Service components
    • Intel® Cloud Agent
  If DSA reports the Cloud Agent as obsolete, it will remove or replace it automatically.
  2. Disable the Intel Cloud Agent service (if unused)
  If the server doesn’t rely on Intel cloud telemetry or vPro manageability:
  • Open an elevated PowerShell or Command Prompt:

        Stop-Service -Name "Intel(R) FAST Connected Intel Cloud Agent Service" -Force
    

Set-Service -Name "Intel(R) FAST Connected Intel Cloud Agent Service" -StartupType Disabled ```

This stops the service and prevents future 7031 events.

3. Repair via Programs and Features

If you want to keep the service:

• Open Control Panel → Programs → Programs and Features
• Locate Intel® Manageability / Platform Framework / Cloud Agent
• Choose Repair or reinstall from Intel’s official driver package.

After updating or disabling the service, the 7031 recurrence should stop.