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Microsoft Defender support process is designed to help you find solutions to common problems and submit support cases to the Microsoft support team.
Prerequisites
You must meet the following requirements before you can open a support case:
- You must have either the Service Support Administrator or Helpdesk Administrator role.
For more information on role permissions, see Security Administrator permissions.
For more information on admin roles, see About admin roles.
- You must have a Microsoft Defender for Endpoint Plan 1 or Plan 2 license. If your organization uses only Defender for Servers Plan 1 or Plan 2, you'll also need at least one Defender for Endpoint license to open a support case.
Access the widget
Select the question mark on the top right of the Defender portal page
Type your question into the How can we help? search box.
You can choose one of the following options:
- Review a short description that explains how to resolve your issue.
- Contact Microsoft Support to open a service request.
View insights and suggested support articles
This option includes articles that might be related to the question you might ask. Just start typing the question in the search box and articles related to your search show up.
In case the suggested articles aren't sufficient, you can open a service request.
Submit a support request
To open a service request, select the Contact support. This opens a form where you can provide details about the issue you're facing.
Fill in a title and description for the issue you're facing, the phone number and email address where we can reach you.
(Optional) Include up to five attachments that are relevant to the issue to provide additional context for the support case.
Select your time zone and an alternative language, if applicable. The request is sent to Microsoft Support Team.
