Download call recordings in bulk

You can bulk download call recordings within a specified date range using Microsoft Dataverse APIs and Power Automate. The recordings are stored in the msdyn_ocrecordings table and are accessible through Shared Access Signature(SAS) URLs.

Prerequisites

• Call recording and transcription is enabled for voice calls.
• Required security roles to access the msdyn_ocrecordings table.
• Permissions to create and run Power Automate flows.
• A designated destination for saving the recordings such as SharePoint, OneDrive, or local storage with adequate storage space.

Create a Power Automate flows to download call recordings

To download the call recordings, you must retrieve a list of recordings within a specified date range and then generate download links for each recording. When you use this process to download call recordings, the Dataverse recording isn't deleted. Perform the following steps in Power Automate:

1. Select Create to add a new manual or scheduled trigger flow.
2. Add a trigger, such as Manually trigger a flow, to the flow.
3. To retrieve the call recordings within the specified time range, perform the following steps:

• Add an HTTP** action with the following configuration:
  • Method: GET
  • URI: https://<your-org>.crm.dynamics.com/api/data/v9.2/msdyn_ocrecordings?$select=msdyn_ocrecordingid,createdon&$filter=createdon ge 2025-07-01T00:00:00Z and createdon le 2025-07-21T23:59:59Z
  • Replace <your-org> with your environment URL and adjust the date range as needed.
• Add a Parse JSON action to structure the API response for easier access to recording IDs and creation dates. Use the following schema:

  {
   "type": "object",
   "properties": {
    "value": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "msdyn_ocrecordingid": { "type": "string" },
          "createdon": { "type": "string" }
          }
        }
      }
    }
   }
  

1. Perform the following steps to loop through each record to generate a unique, time-limited shared access signature URL for each individual file.

• Add the Apply to each control and select the output from the Parse JSON action, to process each recording individually to generate downloadable links.
• Inside the loop, add an HTTP action with the following configuration:
  • Method: POST
  • URI: https://<your-org>.crm.dynamics.com/api/data/v9.2/GetFileSasUrl(Target=@p1,FileAttributeName='msdyn_recording')?@p1={"@odata.id":"msdyn_ocrecordings(@{items('Apply_to_each')?['msdyn_ocrecordingid']})"}
  • Headers:
  • Content-Type: application/json
  • Authorization: Bearer token (automatically handled by Dataverse connector)
• Add another Parse JSON action to extract the SAS URL and file name using this schema:

  {
   "type": "object",
    "properties": {
     "Result": {
      "type": "object",
      "properties": {
        "SasUrl": { "type": "string" },
        "FileName": { "type": "string" }
       }
      }
    }
  }
  

1. Add a Create file action for SharePoint or OneDrive with the following configuration settings:
   • Site address is your SharePoint or OneDrive site URL.
   • Folder path is the target folder ___location
   • File name as @{body('Parse_JSON_2')?['Result']?['FileName']}
   • File content as the body of an HTTP GET request to the SAS URL.