Session (msdyn_ocsession) table/entity reference (Microsoft Dynamics 365 Customer Service)

2025-05-23

Session for interacting with a customer

Note

The Microsoft Dynamics 365 Customer Service Session (msdyn_ocsession) table extends the Microsoft Dynamics 365 Session (msdyn_ocsession) table.

Customized columns/attributes

Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

msdyn_channel
RegardingObjectId

msdyn_channel

Changes from msdyn_channel (Microsoft Dynamics 365)

msdyn_channel Choices/Options

Value	Label
19241000	Microsoft Teams
192300000	WhatsApp
192310000	LINE
192320000	WeChat
192330000	Facebook
192340000	SMS
192350001	Twitter
192350002	Custom
192360000	Live chat
192370000	Voice
192380000	Video
192390000	Co-browse
192400000	Screen sharing
192450000	Apple Messages for Business
192450001	Google's Business Messages

RegardingObjectId

Changes from RegardingObjectId (Microsoft Dynamics 365)

Property	Value
Targets	msdyn_bookingalertstatus, msdyn_bookingrule, msdyn_resourceterritory, msdyn_systemuserschedulersetting, msdyn_timegroup, msdyn_timegroupdetail

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

msdyn_bookingalertstatus_msdyn_ocsessions
msdyn_bookingrule_msdyn_ocsessions
msdyn_resourceterritory_msdyn_ocsessions
msdyn_systemuserschedulersetting_msdyn_ocsessions
msdyn_timegroup_msdyn_ocsessions
msdyn_timegroupdetail_msdyn_ocsessions

msdyn_bookingalertstatus_msdyn_ocsessions

One-To-Many Relationship: msdyn_bookingalertstatus msdyn_bookingalertstatus_msdyn_ocsessions

Property	Value
ReferencedEntity	`msdyn_bookingalertstatus`
ReferencedAttribute	`msdyn_bookingalertstatusid`
ReferencingAttribute	`regardingobjectid`
ReferencingEntityNavigationPropertyName	`regardingobjectid_msdyn_bookingalertstatus_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

msdyn_bookingrule_msdyn_ocsessions

One-To-Many Relationship: msdyn_bookingrule msdyn_bookingrule_msdyn_ocsessions

Property	Value
ReferencedEntity	`msdyn_bookingrule`
ReferencedAttribute	`msdyn_bookingruleid`
ReferencingAttribute	`regardingobjectid`
ReferencingEntityNavigationPropertyName	`regardingobjectid_msdyn_bookingrule_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

msdyn_resourceterritory_msdyn_ocsessions

One-To-Many Relationship: msdyn_resourceterritory msdyn_resourceterritory_msdyn_ocsessions

Property	Value
ReferencedEntity	`msdyn_resourceterritory`
ReferencedAttribute	`msdyn_resourceterritoryid`
ReferencingAttribute	`regardingobjectid`
ReferencingEntityNavigationPropertyName	`regardingobjectid_msdyn_resourceterritory_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

msdyn_systemuserschedulersetting_msdyn_ocsessions

One-To-Many Relationship: msdyn_systemuserschedulersetting msdyn_systemuserschedulersetting_msdyn_ocsessions

Property	Value
ReferencedEntity	`msdyn_systemuserschedulersetting`
ReferencedAttribute	`msdyn_systemuserschedulersettingid`
ReferencingAttribute	`regardingobjectid`
ReferencingEntityNavigationPropertyName	`regardingobjectid_msdyn_systemuserschedulersetting_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

msdyn_timegroup_msdyn_ocsessions

One-To-Many Relationship: msdyn_timegroup msdyn_timegroup_msdyn_ocsessions

Property	Value
ReferencedEntity	`msdyn_timegroup`
ReferencedAttribute	`msdyn_timegroupid`
ReferencingAttribute	`regardingobjectid`
ReferencingEntityNavigationPropertyName	`regardingobjectid_msdyn_timegroup_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

msdyn_timegroupdetail_msdyn_ocsessions

One-To-Many Relationship: msdyn_timegroupdetail msdyn_timegroupdetail_msdyn_ocsessions

Property	Value
ReferencedEntity	`msdyn_timegroupdetail`
ReferencedAttribute	`msdyn_timegroupdetailid`
ReferencingAttribute	`regardingobjectid`
ReferencingEntityNavigationPropertyName	`regardingobjectid_msdyn_timegroupdetail_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

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