Private offer troubleshooting

• Subscription owner, contributor, or reader
• Microsoft Customer Agreement (MCA) - Billing account owner, contributor, or reader
• Enterprise Agreement (EA) - Enterprise administrator, enterprise administrator (read-only), and reservation purchaser

Then try opening the Private Offer Management dashboard in the Azure portal to find the private offer. For details on role requirements for purchasing private offers, see Roles and Permissions.

Make sure the billing account ID used in the private offer matches your desired billing account.

And,

Make sure you're signed-in to the billing account that is used in the private offer.

Check with the vendor that provided you the private offer to make sure the correct billing account is used in the private offer.

And, make sure you’re signed-in to the directory aligned to the billing account used in the private offer, then retry.

Note: Make sure your billing account ID aligns to the Azure subscription you wish to use for subscribing. Find your billing account ID from the Azure subscription properties. For details on getting your billing account details, see How to locate your billing account ID. For guidance on switching directories, see Switch and manage directories.

Go to Private Offer Management to check if the private offer is viewable.

Or,

The vendor is responsible for sending an email with a link to the private offer to you as the customer. Ask the vendor to resend the e-mail.

See Step 2 - Accept the private offer for detailed guidance.

When you migrate to a new billing account, private offers that ended before the migration date aren't transferred.

Only active private offers that are either accepted or pending acceptance are migrated to your new billing account.

You must have one of the following roles in the billing account of the private offer:

• For MCA, the billing account owner and contributor
• For EA, the EA administrator

For details, see Roles and Permissions.

Check the Accept the terms and conditions box on the Acceptance Details page, then refresh the offer acceptance page.

For more information, see Review the private offer and accept it.

When you accept the private offer, your organization agrees to the terms and listed offer prices, creating a binding contract with the vendor. However, this action doesn't finalize the purchase of the private offer.

You need to complete the subscription step to finalize the purchase and initiate billing.

See Step 3 - Purchase and subscribe to the private offer.

Make sure the private offer products are ready for purchase.

Note: The Purchase button is only available once the private offer start date is current or in past.

Check the private offer start date (UTC) in Private Offer Management or on the Acceptance Details page.

If the start date is in the future, wait until the start date of the private offer to subscribe.

Or,

If you need to transact immediately, ask the vendor that provided you with the private offer to cancel the current private offer and create a new one with the start date set to the accepted date. You need to agree with your vendor to cancel the old private offer and accept the new one.

You must have an eligible Azure subscription available under the private offer billing account. Note: Sponsored and free Azure subscriptions aren't eligible for marketplace purchasing.

If no Azure subscriptions are available, subscription and billing administrators can create a new Azure subscription under the billing account for which the private offer was created. Once complete, ensure that you have the required subscription administration role, then retry.

Learn how to create a subscription:

• How to create a Microsoft Customer Agreement (MCA) subscription or
• How to create a subscription for an Enterprise Agreement (EA).

You must select an Azure subscription in the private offer billing account to complete the Subscribe step.

Find your Azure subscription

A blue View + accept button signals that the private offer isn't accepted yet. Accept the private offer, then retry.

See Step 2 - Accept the private offer.

Add the private offer plans to the Private Marketplace collection and ensure that the selected Azure subscription is available in the collection, then retry.

Or,

Activate the Enable private products collection rule and ensure that the selected Azure subscription is available in the collection, then retry.

Note: For customized SaaS or VMSR private offers, you must use the collection rule option.

See How to enable Private Marketplace for private offers.

For SaaS products, you can confirm if your purchase is complete by finding the SaaS resource you created when subscribing and checking its Product and Plan details.

• If your purchase is completed, you see this message: Your subscription was configured successfully. You can also check to see other SaaS billing details.
• If your purchase isn't completed, you see this message: Configure your account on the publisher’s website accompanied by a Configure account now button.

See Find a SaaS resource.

Azure Apps, Containers, VMSRs, and Professional services private offers can only be purchased once. If the purchase button is blue/active, the subscribe step isn't complete.

See Step 3 - Purchase and subscribe to the private offer.

Work with your billing administrator to turn on the Allow Azure Marketplace Purchases policy, then retry.

See Enable marketplace purchases.

Your Global Admin disabled marketplace SaaS purchases. Work with your Global Admin to enable the policy for SaaS 3P offers, then retry.

See Manage self-service purchases and trials for select 3P offer types.

Make sure the Configure your account step is complete.

Or,

You completed the Configure your account step, but your purchase isn't confirmed by your vendor.

You must complete the Configure your account step which includes registering your purchase on the vendor’s website. Once you complete this step, your vendor is responsible for confirming your purchase with Microsoft within 30-days of subscribing.

See Step 3 - Purchase and subscribe to the private offer: SaaS, step #5.

If you believe that you already completed this step and successfully registered your purchase on the vendor’s website, but you're still prompted to configure your account in SaaS management, contact your vendor.

Make sure you're either the subscription owner or contributor for the Azure subscription used for the private offer purchase and then retry.

For more information on private offer role requirements, see Roles and Permissions.

For SaaS marketplace purchases, configuring your account requires Microsoft Entra permissions for single sign-on to your ISV vendor’s website. This step is required to complete the purchase.

If your organization's Microsoft Entra settings don't allow user consent for apps, you see a dialog box stating Need admin approval. Work with a global administrator in your organization to grant admin consent for your ISV vendor’s Microsoft Entra app. Once consent is granted, retry.

If your organization's Microsoft Entra settings allow approval with admin consent, you see a dialog box stating Approval required. You can request admin consent directly from a global administrator or designated reviewer. Once consent is granted, retry.

If your organization's Microsoft Entra settings allow user consent, you see a dialog box stating Permissions requested. You can select Accept to proceed to the ISV vendor’s website. We recommend that you do it only for Microsoft Entra apps that publish by a verified publisher.

See Registering Microsoft partner applications via single sign-on (SSO).

Your vendor's website might present an error in their ___domain, for example a 500 Internal Server Error.

Work with your vendor to validate that their marketplace registration flow is functional, then retry the Configure your account step to complete the purchase.

Your network might present an error in your ___domain stating that access to the external ___domain is blocked.

Work with your network administrator to allowlist the ___domain of the vendor's marketplace registration page, then retry. If necessary, you can request the marketplace registration page URL from the vendor.

Azure Native ISV Services are SaaS products that use a customized purchasing flow. Accepting private offers and subscribing to these products are the same as SaaS.

But there's no Configure your account step required. The purchase is completed once you complete the subscribe step. Follow the guidance from your vendor on creating an Azure Native ISV service resource.

Azure Native ISV Services are SaaS products that use a customized purchasing flow.

To view resources, search for the Azure Native ISV Service name in the Azure search bar, open the resources view, and then find and select the Azure Native ISV Service resource.