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Manage activity data powered by Microsoft 365 services

Agents with generative mode turned on can collect historical activity data that makers can use to troubleshoot and improve their agent. Makers can view activity data as a visual map or as transcripts.

Historical activity is powered by Microsoft 365 services. Makers who want to create an agent with activity data need to have an Exchange license. All activity data is stored in the geographic region of the maker's Exchange mailbox, regardless of the geographic ___location (geo) selected for the Copilot Studio environment used to create the agent.

Activity data is stored outside the Azure compliance boundary and governed by Microsoft 365 terms and data residency commitments. Global and Power Platform administrators can turn off data being stored by Microsoft 365 through the Power Platform admin center. Turning this off stops future activity data storage in Microsoft 365. Existing activity data stored in Microsoft 365 will be deleted or purged according to the data retention policy set for Microsoft 365.

If these features aren't available for your environment, a message appears in Copilot Studio on the agent's Overview page.