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OneDrive for Business troubleshooting

This library of articles provides guidance to troubleshoot and fix errors that you may experience when using OneDrive for Business. For a complete list of articles, browse the navigation pane on the left, or use the search box above the pane to filter by keywords and find help with a specific issue.

Top OneDrive for Business troubleshooting articles

How-To Guide

  • "There is a problem with your account, please try again later" when you open Office documents from OneDrive for Business or SharePoint Online
  • OneDrive for Business sync returns the error "We can't connect to the specified SharePoint site"
  • Can't open online-only file error when opening a file in OneDrive
  • Troubleshooting guide to OneDrive for Business sites stopped at provisioning stage

Other OneDrive for Business content

How-To Guide

  • OneDrive for work or school help
  • Troubleshooting documentation for end users
  • OneDrive administrator documentation
  • OneDrive for Business training

Administration

How-To Guide

  • Error when accessing OneDrive or Sharepoint

List and Libraries

How-To Guide

  • 401 error when Graph API access OneDrive data
  • Can't open online-only file error when opening a file in OneDrive
  • Can't open OneDrive on images using Sysprep

Security

How-To Guide

  • Documents deleted by retention policy after workload is removed
  • There is a problem with your account when opening documents

Search

How-To Guide

  • Search doesn't provide results from another language
  • Searching private content
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Your Privacy Choices
  • Previous Versions
  • Blog
  • Contribute
  • Privacy
  • Terms of Use
  • Trademarks
  • © Microsoft 2025