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Microsoft Copilot in Intune supports Windows 365, enabling you to get insights for your Cloud PCs, including network connectivity, licensing usage, and recommended performance improvements.
Copilot in Intune for Windows 365 is accessible via the Microsoft Intune admin center. The Copilot prompts and their output are in the context of Windows 365 and your Windows 365 data. This experience has an IT admin/IT Pro focus.
Microsoft Security Copilot is a standalone tool provided in the Microsoft Security Copilot portal. This option delivers insights across various services such as Windows 365, Intune, Microsoft Defender, Microsoft Entra ID, and Microsoft Purview. This tool is mainly intended for Security Operations Center (SOC) use but can also be accessed by IT administrators. More details can be found in the article Access your Microsoft Intune data in Security Copilot.
This article explains how to access Windows 365 integrations with Copilot in Intune chat.
Before you begin
Enable Copilot in Microsoft Intune
To access Copilot in Intune for Windows 365 features, ensure Copilot in Microsoft Intune is enabled. To get started, see Microsoft Copilot in Intune overview
Windows 365 Plugin
To use Copilot in Microsoft Intune, you need the Windows 365 plug-in enabled in Security Copilot. This plug-in allows you to access your Windows 365 data and use Copilot in Intune for Windows 365 capabilities in the Intune admin center.
Go to the Security Copilot portal and select Sources (prompt bar > right corner).
In Manage sources, enable Windows 365.
Tip
Some roles can enable or disable plug-ins. For more information, see Manage plug-ins in Microsoft Security Copilot.
- Your Windows 365 data: Copilot uses your Windows 365 data. When a Windows 365 admin submits a prompt, Copilot can only access the data that they have permissions to, which includes the RBAC roles and scope tags assigned to them.
Tip
For some common questions asked about Copilot in Intune, go to Microsoft Copilot in Intune FAQ.
Capabilities
Copilot in Intune for Windows 365 combines AI and Microsoft guidance on Cloud PC management input to provide insights on connectivity, Cloud PC performance, and license management.
You can use natural language with Copilot in Intune’s chat experience to identify prompts that access these insights, helping you address the management tasks you’re facing from anywhere in the Intune portal.
Start using Copilot in Intune to manage Windows 365
You can access Windows 365 integrations with Copilot in Intune through the Intune admin center.
Use cases
Windows 365 integrations with Copilot in Intune are intended to help IT administrators working with Cloud PCs to better understand performance, cost savings opportunities, and utilization of their investments in Windows in Cloud.
Key intended use cases include:
Cloud PC Performance Optimization: Copilot helps you identify potential areas for performance improvement by providing recommendations for Cloud PC resizing to optimize user experience. It also provides detailed analysis and actionable recommendations for optimizing Cloud PC resource usage.
User Experience Improvements: Copilot summarizes connectivity issues (e.g., high latency or jitter) and provides insights into whether they’re systemic or isolated to a set of Cloud PCs or regions. It offers insights on latency (round-trip time), dropped connections, bandwidth, and UDP utilization at a regional level. Flexible reporting options allow you to focus on summary information, trending patterns, or status. You can identify whether metrics are improving, deteriorating, or remaining static, enabling proactive monitoring of connection quality trends and resolution of regional performance issues.
License Optimization: Copilot identifies unused devices to help you optimize licenses and reduce Windows 365 costs. Copilot provides comprehensive analysis of Cloud PC usage patterns and license utilization across an organization. Copilot helps you analyze usage metrics, connection history, and creation date information to identify underutilized resources. It offers both detailed device-level reporting and organization-wide summaries to help you identify underutilized resources. Copilot provides fixed prompts that summarize device type, usage categories, and deployment age. License reallocation opportunities are inferred from usage metrics—Copilot analyzes device-level usage (e.g., no usage, low usage) and flags licenses tied to inactive or underused Cloud PCs. This helps you identify candidates for reallocation.
Cloud PC Management Assistance: Copilot identifies provisioning policy and license issues, including causes for Cloud PCs entering grace period. Copilot provides in-depth diagnostics and resolution guidance for Cloud PCs that are in grace period or are not yet provisioned. It performs automated diagnostics based on system error codes and provisioning metadata. For grace period troubleshooting, it includes critical information about grace period end dates and potential data loss. It also supports both bulk analysis (up to 10 devices at once) and target troubleshooting for individual Cloud PCs or specific users. Results include detailed explanations and direct links to remediation resources for you to resolve the identified issues efficiently.
Sample prompts:
| Functionality | Example Prompts |
|---|---|
| Cloud PC availability | “Analyze unavailable Cloud PCs” “Summarize Cloud PCs that cannot connect” “Summarize Cloud PCs that cannot connect by region” |
| Connection quality | “Show regions with increasing Cloud PC latency” “Show Cloud PCs experiencing low bandwidth” “Show Cloud PCs with low UDP usage” |
| Licensing information | “Summarize my Cloud PC license inventory” “Show me my Enterprise Cloud PC licenses” “Show me my Frontline Cloud PC licenses” |
| Regional Cloud PC status summary | “Summarize Cloud PC provisioning failures” “Summarize my Cloud PCs by region” |
| Cloud PC utilization | “Summarize Cloud PCs that are underutilized” “Summarize Cloud PCs that have never been used” “Summarize how often Cloud PCs are used” |
| Cloud PC performance | “Summarize performance of my Cloud PCs” “Show me Cloud PCs that are candidates for downgrading” “Show Cloud PCs that are undersized” |
| Action status summaries | “Summarize Cloud PCs that were resized in the last 28 days” “Summarize Cloud PCs that were moved in the last 28 days” “Summarize Cloud PCs that were reprovisioned in the last 28 days” |
Contact us
Feedback can be provided by clicking on the thumbs up/thumbs down within the Copilot side car as shown below.
