Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Service Cloud for the Customer Obsessed
Building a Cognitive Customer Service Bot
If there is something being talked about with more passion and frequency than "customer 360" or...
Date: 10/02/2016
Customer Service Collaboration and Swarming
Many Customer Service teams struggle to find the most effective way to use their top skilled and...
Date: 07/26/2016
Bringing Gamification to Customer Service
Solutions like Microsoft's FantasySalesTeam are driving measurable results, positive behavior...
Date: 06/10/2016
Extending the Unified Service Desk: Co-Browse
One of the most powerful and differentiating aspects of Microsoft Dynamic's Unified Service Desk is...
Date: 05/27/2016
A New Blog for the Customer Obsessed
Greetings and welcome to my blog. My name is Kate Michel and I am a Microsoft Certified CRM...
Date: 05/24/2016