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I added Chad's blog to my links but I want to be sure you are monitoring it because he is the only other person I know of handling support issues doing a blog for this technology. Here is the troubleshooting post https://blogs.technet.com/chlacy/archive/2007/11/01/troubleshooting-office-communicator-phone-experience-a-k-a-tanjay-update-server.aspx