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How to request quota increase for Azure Cosmos DB resources

APPLIES TO: NoSQL MongoDB Cassandra Gremlin Table

The resources in Azure Cosmos DB have default quotas. However, there might be a case where your workload needs higher quota than the default value. In such case, you must reach out to the Azure Cosmos DB team to request a quota increase. This article explains how to request a quota increase for Azure Cosmos DB resources, and how to enable a subscription to access a region.

Create a new support request

To request a quota increase, you must create a new support request with your workload details. The Azure Cosmos DB team then evaluates your request and approves it. Use the following steps to create a new support request from the Azure portal:

  1. Sign in to the Azure portal.

  2. From the sidebar menu, select Help + support and then select New support request.

  3. In the Basics tab, fill the following details:

    • For Issue type, select Service and subscription limits (quotas)
    • For Subscription, select the subscription for which you want to increase the quota.
    • For Quota type, select Azure Cosmos DB

    Screenshot that shows a new support request to increase quota.

  4. In the Details tab, enter the details corresponding to your quota request. The Information provided on this tab is used to further assess your issue and help the support engineer troubleshoot the problem.

  5. Fill the following details in this form:

    • Description: Provide a short description of your request such as your workload, why the default values aren’t sufficient, along with any error messages you observe.

    • Quota specific fields provide the requested information for your specific quota request.

    • File upload: Upload the diagnostic files or any other files that you think are relevant to the support request. To learn more on the file upload guidance, see the Azure support article.

    • Severity: Choose one of the available severity levels based on the business impact.

    • Preferred contact method: You can either choose to be contacted over Email or by Phone.

  6. Fill out the remaining details such as your availability, support language, contact information, email, and phone number on the form.

  7. Select Next: Review+Create. Validate the information provided and select Create to create a support request.

Within 24 hours, the Azure Cosmos DB support team evaluates your request and gets back to you.

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