Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Note
Copilot Studio bot is renamed as Copilot agent (agent or AI agent). Human agent is now renamed as customer service representative (service representative or representative). You might come across references to the old and new terms while we update the product UI, documentation, and training content.
As an agent author, you can enable your Copilot agents to understand context while authoring an agent flow.
Connect to omnichannel instance
Follow the steps mentioned in this article: Connect your Copilot agent to omnichannel instance.
Next steps
Use the information in one of the following articles to configure context variables:
- Configure context variables for AI agents
- Getting started with Bot Framework Composer
- Create expressions using Power Fx
Related information
Send custom context
setContextProvider
Integrate an Azure AI agent