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SLA table/entity reference (Microsoft Dynamics 365 Customer Service)

Contains information about the tracked service-level KPIs for cases that belong to different customers.

Note

The Microsoft Dynamics 365 Customer Service SLA table extends the Microsoft Dynamics 365 SLA table.

Customized columns/attributes

Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

ObjectTypeCode

Changes from ObjectTypeCode (Microsoft Dataverse)

ObjectTypeCode Choices/Options

Value Label
10768 Custom messaging account
10810 Rich object map
11181 Requirement Organization Unit
11182 Booking Setup Metadata
11183 Actual
11184 Requirement Group
11185 Client Extension
11186 Configuration
11187 Requirement Relationship
11188 Requirement Characteristic
11189 Bookable Resource Association
11209 Booking Alert
11210 Booking Alert Status
11211 Booking Change
11212 Booking Rule
11213 Business Closure
11214 Organizational Unit
11215 Priority
11216 Requirement Resource Category
11217 Requirement Resource Preference
11218 Requirement Status
11219 Resource Requirement
11220 Resource Requirement Detail
11221 Resource Territory
11222 Schedule Board Setting
11223 Scheduling Parameter
11224 System User Scheduler Setting
11225 Fulfillment Preference
11226 Time Group Detail
11227 Transaction Origin
11228 Work Template
11229 Optimization Request
11230 Requirement Change
11231 Requirement Dependency
11232 Scheduling Feature Flag
11233 Scheduling Scope
11234 channel
11235 Scenario
11236 Azure notification hub
11237 Channel instance secret
11238 Survey Answer Option
11239 Survey Response
11240 Survey Response Value
11241 Chat Widget Language(deprecated)
11242 Chat Widget
11243 Live Chat Context
11244 Chat Widget Location
11245 Localized Survey Question (Deprecated)
11246 Survey Question Sequence
11247 Survey Question
11248 Web Engagement Ruleset
11249 Web Engagement Ruleset Config
11250 Web Engagement Ruleset Revision
11251 Web Engagement Site Area
11252 Communication Provider Setting
11253 Communication Provider Setting Entry
11254 Phone Number
11255 Carrier
11256 SMS Number settings
11257 SMS Engagement Context
11258 SMS Number
11259 SMS Setting Secret
11260 Facebook Engagement Context
11261 Facebook Application
11262 Facebook Page
11263 Custom Messaging Engagement Context
11264 LINE Engagement Context
11265 Custom messaging channel
11266 LINE account
11267 Twitter account
11268 Twitter handle
11269 WeChat account
11270 WhatsApp account
11271 WhatsApp number
11272 Twitter Engagement Context
11273 WeChat Engagement Context
11274 WhatsApp Engagement Context
11275 Apple messages for business account
11276 Apple messages for business engagement context
11277 OC Apple Pay Entity
11278 Google's Business Messages agent account
11279 Google's Business Messages partner account
11280 Google's Business Messages engagement context
11281 Twitter Handle Provisioning Status
11282 OC Twitter Handle Secret
11283 Microsoft Teams account
11284 (Deprecated)Teams Engagement Context
11285 Teams Engagement Context
11286 External Security Setting
11287 Gatekeeper Engagement Context
11288 Phone Call Engagement Context
11289 Phone Music
11290 Voice
11291 Voice Channel Language Setting
11292 Voice Channel Setting
11293 Voicemail
11294 Voice channel organization setting
11295 Voice workstream V2 migration status
11296 Conversation Attribute
11297 Proactive Delivery
11298 Proactive Delivery Attribute
11299 Proactive Engagement Configuration
11300 Proactive Engagement Configuration Attribute
11301 Proactive Engagement Configuration Status
11302 Proactive Engagement Configuration Characteristic
11303 Outbound Configuration
11304 Outbound message
11305 Adaptation Build
11306 Adaptation Model
11307 Adaptation Profile
11308 Adaptation Profile Settings
11309 Adaptation Tag

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_bookingalert_sla_slaid

Many-To-One Relationship: msdyn_bookingalert msdyn_bookingalert_sla_slaid

Property Value
ReferencingEntity msdyn_bookingalert
ReferencingAttribute slaid
ReferencedEntityNavigationPropertyName msdyn_bookingalert_sla_slaid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10001
QueryApi: null
ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msdyn_bookingalert_sla_slainvokedid

Many-To-One Relationship: msdyn_bookingalert msdyn_bookingalert_sla_slainvokedid

Property Value
ReferencingEntity msdyn_bookingalert
ReferencingAttribute slainvokedid
ReferencedEntityNavigationPropertyName msdyn_bookingalert_sla_slainvokedid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocoutboundmessage_sla_slaid

Many-To-One Relationship: msdyn_ocoutboundmessage msdyn_ocoutboundmessage_sla_slaid

Property Value
ReferencingEntity msdyn_ocoutboundmessage
ReferencingAttribute slaid
ReferencedEntityNavigationPropertyName msdyn_ocoutboundmessage_sla_slaid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10001
QueryApi: null
ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msdyn_ocoutboundmessage_sla_slainvokedid

Many-To-One Relationship: msdyn_ocoutboundmessage msdyn_ocoutboundmessage_sla_slainvokedid

Property Value
ReferencingEntity msdyn_ocoutboundmessage
ReferencingAttribute slainvokedid
ReferencedEntityNavigationPropertyName msdyn_ocoutboundmessage_sla_slainvokedid
IsCustomizable False
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_ocvoicemail_sla_slaid

Many-To-One Relationship: msdyn_ocvoicemail msdyn_ocvoicemail_sla_slaid

Property Value
ReferencingEntity msdyn_ocvoicemail
ReferencingAttribute slaid
ReferencedEntityNavigationPropertyName msdyn_ocvoicemail_sla_slaid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: UseCollectionName
Group: Details
Label:
MenuId: null
Order: 10001
QueryApi: null
ViewId: 7f15e2bb-305a-468f-9af7-be865755a984

msdyn_ocvoicemail_sla_slainvokedid

Many-To-One Relationship: msdyn_ocvoicemail msdyn_ocvoicemail_sla_slainvokedid

Property Value
ReferencingEntity msdyn_ocvoicemail
ReferencingAttribute slainvokedid
ReferencedEntityNavigationPropertyName msdyn_ocvoicemail_sla_slainvokedid
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference
sla