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Access to this page requires authorization. You can try changing directories.
The Fresh Start remote action removes apps from managed Windows devices, helping you remove preinstalled (OEM) apps that typically ship with a new PC.
Prerequisites
Device platform requirements
This remote action supports the following platforms:
- Windows
Roles requirements
To run this remote action, use an account with at least one of the following roles:
- Help Desk Operator
- School Administrator
- Endpoint Security Manager
- Custom role that includes:
- The permission Remote tasks/Clean PC
- Permissions that provide visibility into and access to managed devices in Intune (for example, Organization/Read, Managed devices/Read)
How to execute Fresh Start from the Intune admin center
In the Microsoft Intune admin center, select Devices > All devices.
From the devices list, select a device.
At the top of the device overview pane, find the row of remote action icons. Select Fresh Start.
Select Retain user data on this device to:
- Keep the device Microsoft Entra joined.
- Automatically re-enroll the device in mobile device management when a Microsoft Entra ID-enabled user signs in.
- Preserve the contents of the user's Home folder, while removing apps and settings.
Important
If you don't retain user data, the device is restored to the default out-of-box experience (OOBE) completed state retaining the built-in administrator account. BYOD devices are removed from Microsoft Entra ID and mobile device management.
Select OK.
Reference links
- Configuration service provider (CSP) used to initiate the remote action: CleanPC CSP
- Microsoft Graph API: cleanWindowsDevice action