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Analyze topic usage in Copilot Studio

The topic analytics pane provides a view into the performance of an individual topic and how it can be improved.

Note

Topics analytics is available for agents in classic mode only.

To display the topic analytics pane, open the desired topic from the Topics page, then select More > Analytics.

From the Topic details page, select the Analytics tab.

Analytics are only available for topics associated with an analytics session.

To change the time range, select at the top of the topic analytics pane.

Screenshot of topics analytics pane, showing ___location of time range selector.

The topic analytics pane shows three charts or metrics:

Screenshot of topics analytics pane.

  • The total number of times the topic was associated with a session, and how often the topic appeared as a percentage of all topics associated with a session
  • A chart showing the aggregated breakdown by outcome for the selected period
  • A chart showing the outcomes of the sessions where the topic appeared over time

Note

In classic chatbot analytics, you can also select the Detail link for the topic in one of the following charts on the Summary or Customer Satisfaction tabs: