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Known issues with Teams Rooms on Android

  • Applies to: Microsoft Teams

Issues affecting multiple devices

Issue Description Workaround
Signed out of Teams on Android devices Teams Rooms on Android, Teams phone devices, Teams panels, and Teams displays are signed out of Teams automatically. Follow the instructions provided in Signed out of Teams on Android devices.

Issues with Teams phones

Issue Description Workaround
Sign in loops or fails for Teams phones You can't sign in or the sign-in continually loops when both the MFA and the Terms of Use (ToU) Conditional Access (CA) policies are used. The combination of MFA CA and ToU CA isn't supported. You should exclude it from being used.

To avoid the sign-in error, ensure that only the MFA CA or only the Mobile Device Management (MDM) CA is used. When only the MFA CA is used, make sure that it is enabled in Device Registration Services (DRS). For more information, see Conditional Access: Cloud apps, actions, and authentication context.
Can't add, delete, or edit contacts on Teams phones You can't perform the add, delete, and edit operations on contacts from Teams phones. Use either the Teams desktop or the Teams web client to perform these actions.
Can't resume a call after using Consult first option on Teams phones After using the Consult first option in the Transfer menu when you select the Resume option to resume the call, the call fails. End the call made by using the Consult first option and then resume the original call.
Unable to assign speed dial to line keys on a sidecar When you assign speed dial contacts to line keys on the sidecar that is connected to a touch phone device, they don't work. No workaround is available for the speed dial contacts that you assigned by using the sidecar. However the speed dial contacts that're already set up and shared line delegates and other groups are automatically pinned on the sidecar.

Limitations

  • Teams Rooms doesn't support High-Bandwidth Digital Content Protection (HDCP) input. Using HDCP input might cause issues that affect High-Definition Multimedia Interface (HDMI) ingest functionality, such as video and audio. To avoid these issues, make sure that the HDCP options are turned off for switches that are connected to Teams Rooms.

  • Teams Rooms on Android doesn't support the ability to join cross-cloud meetings.

  • When you use the Call app on a Teams Rooms device to dial the toll number or conference ID for a Teams meeting, the conference bridge triggers multiple call flows. Because the Teams Rooms app is designed to support only one active call at a time, the call fails.

    Instead of using the Call app, join the meeting by using the Join with an ID option and entering the meeting ID.

  • If you're in a call with another user who is on a Teams Rooms device, you can't transfer the call. The Teams Rooms app is designed to support only one call at a time.

  • If your organization has policies that're configured to block legacy authentication for the Teams Rooms app, then Teams Rooms on Android devices, Teams displays, Teams panels, and Teams phones can't join Teams meetings.

  • The meeting details that you export in the Microsoft Teams admin center includes the link speed of the Ethernet network interface that's used during the meeting. This display always shows the default value of 10 Mbps. However, this value might not be accurate because Teams Rooms for Android devices can't fetch the exact value. The actual link speed might be faster than the default value.

  • Incoming videos in large gallery view on Teams Rooms on Android devices are duplicated and might be blurry at times.

  • After the dual display mode is disabled for a Teams Rooms on Android device which is attached to two external displays, the extended display continues to be active. This is because the updated settings take effect only after the device restarts.

Support for third-party Teams devices

For issues with Teams devices offered by third-party providers, contact their individual sites for support:

Third-party contact disclaimer

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.