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Appropriate roles: Admin agent | Sales agent | Helpdesk agent
If you're unable to resolve an issue, you can escalate it to Microsoft by using:
- Commercial issue support: Support is available to all partners in the CSP program.
- Technical issue support: For information about specific support plans, see the following table. For more information, see compare partner support plans.
Types of technical support
Here are the types of technical support and the various support plan features:
| Technical support plan | Features |
|---|---|
| Premier Support for Partners (PSfP) | Fee-based. Use for all products. |
| Advanced Support for Partners (ASfP) | Fee-based. Use for cloud products only. |
| Partner cloud support | Included with Microsoft AI Cloud Partner Program benefits. Use for cloud products only. See Technical Benefits |
| Product Support Incidents | Included with Microsoft AI Cloud Partner Program benefits. Use for recent, on-premises products only. See Technical Benefits |
Security vulnerability reporting
As a Microsoft Partner, if you should have a potential security incident to report, the method of reporting is to contact Microsoft through msrc.microsoft.com/report, which allows you to create a report.
Microsoft follows Coordinated Vulnerability Disclosure (CVD). We request that you follow these guidelines to help us protect customers and the ecosystem from harm.