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What can AI assistant do in the Incentives workspace?

In the Incentives workspace, the Partner Center AI Assistant (preview) enables partners to quickly find answers to their questions, reducing the need for support and minimizing wait times. Currently, the AI Assistant is equipped to assist with:

  • Policy Guidance: Receive clear and concise answers to any questions related to Microsoft Commerce Incentives (MCI) policies.
  • Workshop and CPOR claims: Check the status of claims, view claims that require your attention, and obtain information on customer eligibility for specific engagements.
  • Co-op Claims: View co-op balances, check the status of claims, and review details of automatically approved claims.

Sample prompts

Below are example prompts you can use within the Incentives workspace. You may modify them to suit your specific needs or explore additional queries for different types of information.

Note

For accurate results, ensure your prompt is specific and includes relevant keywords such as claim ID, customer ID, or usage period.

Workshop and CPOR claims

  • What is the current status of claim [claim ID]?
  • List all claims that are currently pending my action.
  • What is the Partner ID associated with claim [claim ID]?
  • What is the Customer ID associated with claim [claim ID]?
  • Which engagements am I eligible to participate in with customer [Customer ID]?

Co-op Claims

  • Provide a trace of all activities associated with claim [claim ID]?
  • List all co-op claims that have been automatically approved.
  • What is the current status of co-op claim [claim ID]?
  • What are the next required actions for claim [claim ID]?

Policy

  • List all available engagements under the Azure solution area in MCI.
  • What is the incentive structure for the Azure CSP motion incentive?
  • Outline the public sector disclosure policy applicable under MCI.
  • What are the incentive rates for Microsoft 365 new commerce CSP - indirect reseller?
  • What are the partner eligibility criteria for the Microsoft 365 Customer Add New Commerce CSP – Indirect Reseller?
  • How is 'active users' defined in the context of the Modern Work and Security Usage Incentive engagement?

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