Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Topic Last Modified: 2012-10-02
Your company may require the security desk to become involved in an emergency call. To help decide how to integrate the Security Desk into you E9-1-1 deployment, you should answer the following questions.
- Do you want the security desk to be notified when there is an emergency call?
You can configure the ___location policy so that Lync Server sends instant messaging (IM) alerts to the Lync SIP addresses of one or more security personnel. These alerts contain the name, number, and ___location of the person placing the emergency call, and facilitate security personnel in assisting with the emergency situation.
- Do you want to conference the security desk in on each emergency call?
If supported by the emergency services service provider, you can configure the ___location policy to include a callback number with each emergency call. This number is then used by the provider to conference your organization's security personnel into emergency calls. This conferencing can be configured in the ___location policy to be one-way (listen-only) or two-way (bidirectional).
Note
If desired, you can configure different emergency personnel for each ___location policy. This allows you to customize the response for different areas within your company, or create different behavior for emergency calls that originate from inside as opposed to outside the network. You can use distribution groups to specify the personnel you want to notify.