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Table of Contents
Note
There are two sets of required URLs for allowlisting:
Make sure you add both sets of URLs to your allowlist to ensure connectivity.
Allow the necessary URLs on your firewall or proxy server
Network administrators often deploy proxy servers, firewalls, or other devices, which can help secure and give control over how users access the internet. Rules designed to protect users can sometimes block legitimate business-related internet traffic.
This traffic includes communications between you and Engage Center over the URL listed in this article.
To allow connectivity between your network and Engage Center, add specific URLs to your allowlist. Doing so allows connectivity between your local- or wide-area network, Microsoft Engage Center, and Microsoft cloud services.
Tip
For help diagnosing issues with network connections to these domains, check Azure Self Help.
A - URLs for Microsoft Engage Center
engagehub.microsoft.comengagecenter.microsoft.comgateway.engagehub.azure.com*.portal.azure.com*.hosting.portal.azure.net*.reactblade.portal.azure.netmanagement.azure.com*.ext.azure.com*.graph.windows.net*.graph.microsoft.comlogin.microsoftonline.com*.aadcdn.msftauth.net*aadcdn.msftauthimages.net*.aadcdn.msauthimages.net*.logincdn.msftauth.netlogin.live.com*.msauth.net*.aadcdn.microsoftonline-p.com*.microsoftonline-p.com
Note
Traffic to these endpoints uses standard TCP ports for HTTP (80) and HTTPS (443).
B - URLs for Support AI Assistant
To use our enhanced Support AI Assistant experience, you need to allowlist this set of URLs.
Ensure Conditional Access Policies are not blocking access to Microsoft Engage Center
Microsoft Engage Center is built on the Azure framework and conditional access policies that apply to the Azure portal will also apply to Engage Center. Specifically, you can utilize the following target resources to create a conditional access policy for Engage Center:
Windows Azure Service Management API
Microsoft Admin Portals
Note
The Microsoft Engage Center team is working to decouple Microsoft Engage Center from being a target of the Microsoft Admin Portals policy. We will provide an additional update when this work is complete.
For more information on target resources, see here: Conditional Access: Target resources.
Note
If a conditional access policy is enabled that blocks access to either of the preceding target resources, access to Engage Center will also be blocked.