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Migration Manager generates a series of logs and reports for scan/migration tasks in cloud migration scenarios such as Google Drive, Dropbox, Box, and Egnyte.
A scan/migration task presents as a row in the Migration Manager scan/migration list. Normally, a task equals:
- Google Drive: Personal or Shared Drive
- Dropbox: Member or Team folder
- Box: User, Admin, or Co-admin
- Egnyte: Private or Shared folder
Reports
There are four types of reports to help manage, audit, and troubleshoot your migration process.
Important
These reports are for cloud migrations only. For file share migrations, learn more at: Reports and errors for file share migrations.
These reports expire in 90 days. Microsoft doesn't retain the log files.
Codes
Your reports may reference a status or failure code to provide specific details as to the nature of the issue.
- Status codes: Provide the final status of the scan and migration tasks. Status codes can be located in scan/migration summary reports.
- Failure codes: Represent file-level errors during both the scan and migration process. Failure codes can be located in ResultCode column of scan/migration detailed reports.
How to download reports
Detailed and summary reports of your scan and migration tasks can be downloaded individually or in bulk.
There are limits on the number of tasks can be selected for bulk download for each report type:
| Report type | Number of tasks allowed per download |
|---|---|
| Scan summary report | 5,000 |
| Scan detailed report | 500 |
| Migration summary report | 5,000 |
| Migration detailed report | 500 |
Note
For each report type, only one can be processed at a time. For example, there can’t be two scan summary reports running simultaneously.
The option to download all summary reports when no drives are selected is disabled. To download multiple summary reports efficiently, use the multi-select or select-all function on tasks.
Download Scan reports
On the Scan tab, select one or more rows listed in the table. Each row in the table represents a scan task.
From the action bar, select Download reports. Then select either Detailed or Summary depending on the type of report you need.
You can access reports you've requested by selecting Recent actions icon from the menu bar at the top right of the screen. Reports generated can be accessed for up to seven days.
Download Migration reports
- On the Migration tab, select one or more rows from the list of migration tasks. Each row in the table represents a migration task.
- From the action bar, select Download reports. Then select either Detailed or Summary depending on the type of report you need.
- You can access reports you've requested by selecting Recent actions icon from the menu bar at the top right of the screen. Reports generated can be accessed for up to seven days.
Scan reports
The following reports are downloaded from the Scans tab in Migration Manager.
Scan detailed report
Scan detailed report consists of one csv file:
| File name | Description |
|---|---|
| TransactionItem.csv. | This file contains the details of the last scan for all items. |
Scan TransactionItem.csv
The TransactionItem.csv report details the last scan for all items. Each row in the .csv file represents an item of the selected task.
| Column | Description |
|---|---|
| TaskId | ID of the selected task, used for debugging. |
| TransactionId | Whenever a task is run, it becomes a transaction. The transaction ID is used for debugging. |
| Name | Display name of the source account. |
| SourcePath | Source path of the selected source account. |
| OperationStep | Operation step of the item. |
| Status | Final scan status of the item. Skipped indicates the scan is complete and the item is ready to be migrated. |
| ResultCode | Failure code of the item. A value of None shows in this column when the item status is Success. For a listing of all result codes, see Failure codes. |
| FailureReason | Description of the failed item. This column is blank if the item status has a value of Success. For a listing of all result codes, see Failure codes. |
| FullPath | Full path of the item in the source. |
| SourcePathDepth | Path depth of the item in the source. |
| SourceBasename | Base name of the item in the source. If the item is a root folder, this column is blank. |
| SourceExtension | File extension of the item in the source. If the item is a root folder, this column is blank. |
| SourceType | Type of folder in the source. |
| SourceSize | Data size of the item in the source. |
| SourceAclsTotal | The number of users and groups with whom the item is shared. |
| SourceAclsUnique | The number of users and groups with whom the item is shared and that is different from its parent. |
| DestinationPath | Full path of the item in the destination. |
| DestinationPathDepth | Path depth of the item in the destination. |
| DestinationBasename | Base name of the item in the destination. If the item is a root folder, this column is blank. |
| DestinationExtension | File extension of the item in the destination. If the item is a root folder, this column is blank. |
| DestinationLocation | The web URI of the item in destination. |
| DestinationType | File or folder in the destination. |
| DestinationSize | Data size of the item in the destination. |
Scan summary report
The scan summary report consists of 5 .CSV files:
| File name | Description |
|---|---|
| FileExtension.csv | Provides the statistics of extension types existing in each task. |
| LargeFileSize.csv | Lists all items larger than 15 GB that can't be migrated. |
| LongPath.csv | Lists all items with path lengths larger than 300 characters and that can't be migrated. |
| ProjectError.csv | Lists all item level errors that occurred during the scan process of all tasks. |
| ScanSummary.csv | Task level summary of all scan tasks. You can find the scan results based on the scan status code listed. |
FileExtension.csv
The FileExtension.csv report details the extension types in each task.
| Column | Description |
|---|---|
| TaskId | ID of the selected task, used for debugging. |
| Name | Display name of the selected task in the source. |
| SourcePath | Source path of the selected task. |
| FullPath | Full path of the item in the source. |
| SourceExtension | Extension type exists in the task. |
| TotalSize | Total data size of the extension type in the task. |
LargeFileSize.csv
The LargeFileSize.csv report details all items larger than 15 GB that can't be migrated.
| Column | Description |
|---|---|
| TaskId | ID of the selected task, used for debugging. |
| Name | Display name of the selected task in the source. |
| SourcePath | Source path of the selected task. |
| FullPath | Full path of the item in the source. |
| SourceSize | Data size in Byte of the item in the source. |
| SourceSizeInGB | Data size in GB of the item in the source. |
LongPath.csv
The LongPath.csv report details all items with path lengths larger than 300 and that can't be migrated.
| Column | Description |
|---|---|
| TaskId | ID of the selected task, used for debugging. |
| Name | Display name of the selected task in the source. |
| SourcePath | Source path of the selected task. |
| FullPath | Full path of the item in the source. |
| SourcePathLength | Path length of the item in the source. |
Scan ProjectError.csv
The ProjectError.csv report details all item level scan errors.
| Column | Description |
|---|---|
| TaskId | ID of the selected task, used for debugging. |
| Name | Display name of the selected task in the source. |
| SourcePath | Source path of the selected task. |
| FullPath | Full path of the item in the source. |
| Action | Operation step of the item that goes wrong during the scan process. |
| ResultCode | Failure code of the item. It shows Null when item status is Success. To learn more, see Failure codes. |
| FailureReason | Primary reason for the task failing the scan. |
ScanSummary.csv
The ScanSummary.csv report is a task level summary of all scan tasks.
| Column | Description |
|---|---|
| TaskId | ID of the selected task, used for debugging. |
| StartTime | Start time of the latest scan, expressed in UTC. |
| EndTime | End time of the latest scan, expressed in UTC. |
| TransactionId | Every time when task is run, it's a transaction. Transaction ID is used for debugging. |
| Name | Display name of the selected task in the source. |
| SourcePath | Source path of the selected task. |
| Tags | Predefined tags of the task. |
| FoldersReadyToBeMigrated | Number of folders that are ready to be migrated. |
| FilesReadyToBeMigrated | Number of files that are ready to be migrated. |
| DataReadyToBeMigrated | Data size in Byte that is ready to be migrated. |
| UniquePermissions | Number of users and groups with whom the item is shared and that is different from its parent. |
| MaximumPathLength | The max path length among all the items in the source. |
| FoldersScanned | Number of folders scanned in the source. |
| FilesScanned | Number of files scanned in the source. |
| DataScanned | Data size in Byte that scanned in the source. |
| ScanStatusCode | Scan status code of the scanned task. To learn more, see Status codes. |
| MostRecentScan | The most recent scan time in UTC of the task. |
Migration reports
Migration detailed report
Migration detailed report consists of 1 csv file:
| File name | Description |
|---|---|
| TransactionItem.csv | Lists the final migration status of all items of the selected task. |
Migration TransactionItem.csv
The TransactionItem.csv report details the final migration status for all items of the selected task. Each row in the .csv file represents an item of the selected task.
| Column | Description |
|---|---|
| TaskId | ID of the selected task, used for debugging. |
| TransactionId | Every time when task is run, it becomes a transaction. Transaction ID is used for debugging. |
| Name | Display name of the source account. |
| SourcePath | Source path of the selected source account. |
| OperationStep | Operation step of the item. |
| Status | Final migration status of the item. |
| ResultCode | Failure code of the item. It shows None when item status is Success. To learn more, see Failure codes. |
| FailureReason | Failure description of the failed item. If the item status value is Success, this column is left blank. To learn more, see Failure codes. |
| FullPath | Full path of the item in the source. |
| SourcePathDepth | Path depth of the item in the source. |
| SourceBasename | Base name of the item in the source. If the item is a root folder, this column is blank. |
| SourceExtension | File extension of the item in the source. If the item is a root folder, this column is blank. |
| SourceType | Type of folder in the source. |
| SourceSize | Data size of the item in the source. |
| SourceAclsTotal | The number of users and groups with whom the item is shared. |
| SourceAclsUnique | The number of users and groups with whom the item is shared and that is different from its parent. |
| DestinationPath | Full path of the item in the destination. |
| DestinationPathDepth | Path depth of the item in the destination. |
| DestinationBasename | Base name of the item in the destination. If the item is a root folder, this column is blank. |
| DestinationExtension | File extension of the item in the destination. If the item is a root folder, this column is blank. |
| DestinationLocation | The web URI of the item in destination. |
| DestinationType | File or folder in the destination. |
| DestinationSize | Data size of the item in the destination. |
Migration summary report
Migration detailed report consists of two .CSV files:
| File name | Description |
|---|---|
| ProjectError.csv | Lists all item level errors that ever occurred during the migration process of all tasks. |
| Migration summary.csv | Task level summary of all migration tasks. |
Migration ProjectError.csv
The Projecterror.csv report details all item level errors that ever occurred during the migration process of all tasks.
| Column | Description |
|---|---|
| TaskId | ID of the selected task, used for debugging. |
| Name | Display name of the selected task in the source. |
| SourcePath | Source path of the selected task. |
| FullPath | Full path of the item in the source. |
| Action | Operation step of the item that goes wrong during the migration process. |
| ResultCode | Failure code of the item. It shows Null when item status is Success. To learn more, see Failure codes. |
| FailureReason | Failure description of the failed item. If the item status is Success, this column is blank. To learn more, see Failure codes. |
Migration Summary.csv
The Migration Summary.csv report is a task level summary of all migration tasks.
| Column | Description |
|---|---|
| TaskId | ID of the selected task, used for debugging. |
| TransactionId | Every time when task is run, it's a transaction. Transaction ID is used for debugging. |
| StartTime | Start time of the latest migration, expressed in UTC. |
| EndTime | End time of the latest migration, expressed in UTC. |
| Name | Display name of the selected task in the source. |
| SourcePath | Source path of the selected task. |
| Tags | Predefined tags of the task. |
| StatusCode | Status code of the migration task. To learn more, see Status codes. |
| FoldersCreated | Folder created in the destination for the migration. |
| FilesTotalCopied | To date, the total files migrated to the destination from all migrations ever initiated. |
| FilesLatestCopied | Files that migrated to the destination in the latest migration. |
| FilesAlreadyCopied | Files already migrated to the destination from previous migrations or already exist in the destination. |
| FilesFiltered | Files not migrated due to migration filter setting. |
| FilesFailed | Files that failed in the migrating process. |
| DataTotalCopied | Total data size (in bytes) migrated to the destination from all migrations ever initiated. |
| DataLatestCopied | Data size (in bytes) migrated to the destination in the latest migration. |
| DataAlreadyCopied | Data size (in bytes) already migrated to the destination from previous migrations or already existing in the destination. |
| DataFiltered | Data size (in bytes) not migrated due to migration filter setting. |
| DataFailed | Data size (in bytes) that failed in the migrating process. |
| FilePermissions File-level permission migration is set to be on or off. The default setting is Off. |
Status codes
Status codes provide the final status of the scan and migration tasks. Status codes can be located in scan/migration summary reports.
| Status Code | Scan/Migration Task Status | Message |
|---|---|---|
| 100 | Ready to migrate/Copied to migrate/Completed | Success |
| 101 | Ready to migrate/Copied to migrate/Completed | Success. No files needed copying. |
| 102 | Ready to migrate/Copied to migrate/Completed | Success. Some files aren't supported by Destination name and weren't transferred. |
| 120 | Ready to migrate/Copied to migrate/Completed | Success. Some files aren't supported by Source name and weren't transferred. |
| 122 | Ready to migrate/Copied to migrate/Completed | Success. Some unsupported files existed and weren't transferred. |
| 201 | Warning | Some upload errors. Download and look up the detailed report before trying again. |
| 202 | Warning | No files copied. Some upload errors. Download and look up the detailed report before trying again. |
| 210 | Warning | Some download errors. Download and look up the detailed report before trying again. |
| 220 | Warning | No files copied. Some download errors. Download and look up the detailed report before trying again. |
| 211 | Warning | Some download and upload errors. Download and look up the detailed report before trying again. |
| 222 | Warning | No files copied. Some download and upload errors. Download and look up the detailed report before trying again. |
| 230 | Canceled | Canceled. |
| 250 | Failed | Already running. Wait a while and try again. |
| 260 | Failed | Storage Quota Exceeded on Destination name. |
| 261 | Failed | Quota API Exceeded on Destination name. |
| 300 | In progress | Running. |
| 302 | In progress | Waiting for Microsoft batch processing. |
| 303 | In progress | Waiting for Forms migration. |
| 400 | Failed | General failure. Try again. |
| 401 | Failed | Couldn't upload anything. Try again. |
| 402 | Failed | Connector authorization failed. Try reauthorizing Source name or Destination name. |
| 403 | Failed | No status. Try again. |
| 404 | Failed | Crashed. Try again. |
| 405 | Failed | Crashed. Try again. |
| 410 | Failed | Couldn't connect to Source name. Try reauthorizing. |
| 423 | Failed | Source connector not found. Try again. |
| 430 | Failed | Microsoft 365 authentication details have changed. Sign out and back in to the Microsoft Admin Center, then restart the task in Migration Manager. |
| 490 | Failed | Ended by company name Admin. Try again. |
| 491 | Failed | Microsoft migration reporting communication failure. Try again. |
| 500 | Failed | Unknown, contact support. |
| 600 | Queued | Queued to start. |
| 601 | Queued | Queued to start. |
| 620 | In progress | Running prechecks. |
Failure codes
Failure codes represent file-level errors during both the scan and migration process. Failure codes can be located in ResultCode column of scan/migration detailed reports.
| Failure code | Description | User action |
|---|---|---|
| MACCESSDENIED | User denied access. | Check permissions and Try again... |
| MACCESSTOKENNULL | Failed to execute request as connector authorization failed. | Unexpected error. Try again. |
| MAUTHACCESSTOKEN | Connector authorization failure. Failed to get access token. | In Migration Manager, go to Project Settings > Project Details, disconnect the source, reconnect to the source, and rerun the migration task. |
| MAUTHACCESSTOKENINVALID | Connector authorization failure. The API request failed because the access token is invalid or expired. | Go to Google Admin Console, select Apps -> Google Workspace -> Service Status. Then, change the service status of "Drive and Docs" to ON for everyone. |
| MAUTHCALLERNOTAUTHENTICATED | Connector authorization failed. The service isn't allowing to connect as it doesn't recognize the caller. | In Migration Manager, go to Project Settings > Project Details, disconnect the source, reconnect to the source, and rerun the migration task. |
| MAUTHMOVERAPP | Microsoft 365 migration app needs to be authorized in source account. | In Migration Manager, go to Project Settings > Project Details, disconnect the source, reconnect to the source, and rerun the migration task. |
| MAUTHNOCODE | Connector authorization failed as auth code isn't provided. | In Migration Manager, go to Project Settings > Project Details, disconnect the source, reconnect to the source, and rerun the migration task. |
| MAUTHNOEMAIL | Connector authorization failure. Failed to get email from claim. | In Migration Manager, go to Project Settings > Project Details, disconnect the source, reconnect to the source, and rerun the migration task. |
| MAUTHNOIDTOKEN | Connector authorization failure. Failed to get ID token from access token. | In Migration Manager, go to Project Settings > Project Details, disconnect the source, reconnect to the source, and rerun the migration task. |
| MAUTHNOTENANT | Connector authorization failed; no tenant/enterprise ID found. Tenant = Enterprise. Tenant is the term in MS/Azure and Enterprise is used by Box and others. | In Migration Manager, go to Project Settings > Project Details, disconnect the source, reconnect to the source, and rerun the migration task. |
| MAUTHREFRESHTOKEN | Connector authorization failure. Failed to get refresh token. | Go to Google Admin Console, select Apps -> Google Workspace -> Service Status. Then, change the service status of "Drive and Docs" to ON for everyone. |
| MAUTHUSERNOTADMIN | Connector authorization failed; user doesn't have admin role. | In Migration Manager, go to Project Settings > Project Details, disconnect the source, reconnect to the source, and rerun the migration task. |
| MAZUREUPLOAD | Failed to submit the migration job to Migration API after the files were uploaded to the Azure blob. | Try again. |
| MBADREQUEST | Bad request when operating on source or destination item. | Unexpected error. Try again. |
| MCONNECTORNOTFOUND | Connector not found in database. | Check connector settings. Try again. |
| MCORRELATE | Collection correlates missing source listing. | Confirm source ___location, Try again... |
| MDESTINATIONNOTWRITABLE | You don't have write access to the destination. | Check permissions and Try again... |
| MDUPLICATE | Duplicate. This file already exists in your destination ___location. | Confirm file is in destination already. |
| MEMPTYMETADATA | Unable to find metadata. | Try again. |
| MEXPORTFILERESTRICTED | This file is restricted, and can’t be migrated from the source. | Check the sharing settings or legal restrictions of this file in the source. |
| MEXPORTFILEUNSUPPORTED | Unsupported file type. | You can't migrate this file from the source. |
| MEXPORTFILEUNSUPPORTEDMIMETYPE | Unsupported file type. | You can't migrate this file from the source. Check file at source. |
| MFAILEDGETROOTITEM | Failed to get root folder listing. Set in both Google and Office 365 connector. | Try again. |
| MFILEIMPORT | This file type isn't supported in the destination ___location. | Check source file. |
| MFILELOCKED | File is locked, and can't download or get metadata. | Unlock file. Try again. |
| MFILENAMELENGTH | Filename exceeds maximum allowable length. | Rename file and Try again... |
| MFILESIZEINCORRECT | Downloaded file is smaller than expected. | Check file for size and compare. Try again. |
| MGETFOLDERACLS | Failure to get shared folder membership. | Check folder permissions and Try again... |
| MHTTPCONNECTION | Connection failure. | Check your network and Try again... |
| MINVALIDEMAIL | Invalid user email; unable to find user with that email. | Check user name and Try again... |
| MINVALIDPAGESIZE | The page size for connector pagination must be greater than zero. | Try again. |
| MINVALIDPARENTID | Item has no parent ID. ID-based connectors require the item to have a parent ID. | Check file and Try again... |
| MINVALIDPATH | Path is invalid. | Check path and Try again... |
| MINVALIDRESPONSE | Invalid response from API call. | Try again. |
| MITEMPATHLENGTH | Item path exceeds length restrictions. | Check file path for length and Try again... |
| MLARGEFILESIZEEXPORT | File exceeds maximum size for export from the source. | Check file size. |
| MLARGEFILESIZEIMPORT | File exceeds maximum allowed size for import into destination. | Check file size. |
| MLISTGROUP | API request to list groups for connector failed. | This request may be caused by an invalid or throttling. Try again. |
| MLISTING | Folder listing failed. | Try again. |
| MLISTUSER | Failure to get user listing. May be caused by an invalid requestor throttling. | Try again. |
| MLOCKACQ | Failed to acquire lock within time-out period and obtain new access token. | Try again. |
| MNONDESTRUCTIVEOPTIONENABLED | Unable to delete file or folder. | Try again. |
| MNOPARENT | Item doesn't have a parent item. | Check file and Try again... |
| MNOTAFILE | The path refers to something that isn't a file. | Check the path and correct as necessary. Try again. |
| MNOTAFOLDER | The path refers to something that isn't a folder. | Check the path and correct as necessary. Try again. |
| MNOTFOUND | Item not found. | Check file and Try again... |
| MNOTIMPLEMENTED | Method not implemented for connector. | Try again. |
| MNOTPERMITTED | Can't go to the folder level; can't perform actions outside a user's folder. | Check permissions and Try again... |
| MNOTUSERORTEAMDRIVE | Confirm that the name of the item in the source service matches what you have in the task's source path. Google Suite allows invisible characters to be added to item names. We advise that your rename the item in the source service to ensure there's no invisible characters and then use that same name in the task source path. | |
| MOWNERNOTFOUND | The original owner was removed or its information wasn't found. | Reassign ownership of the file. |
| MPATHMALFORMED | Invalid path format. | Check your source and Try again... |
| MSERVICENOTAVAILABLE | Service unavailable. | Try again. |
| MSETITEMPERMISSION | Failed to set permission. Failure may be caused by throttling. | Try again. |
| MSOURCENOTREADABLE | Unable to read the source directory. | Confirm source ___location. Try again. |
| MSTORAGEQUOTAREACHED | Storage quota exceeded for connector. | Increase storage limit and Try again... |
| MTHROTTLE | API requests made by connector are getting throttled. | Try again. |
| MUNVERIFIEDPARENT | Item doesn't have a verified parent item. | Check file and Try again... |
| MUPDATEITEMPERMISSION | Failed to remove permissions. | Try again. |
| MUSERCOUNT | Unexpected failure to get user count. | Try again. |
| MUSERFORBIDDEN | The current user doesn't have permission to access the file or folder. | Check permissions and Try again... |
| MUSERINFONOTFOUND | User account info not found. | Check user info and Try again... |
| MUSERNOTFOUND | User isn't found; User is either disabled or deleted. | Check user and correct as necessary. Try again. |
| MUSERQUOTAREACHED | User quota limit reached. | Learn more: Microsoft Graph error responses and resource types. |
| MZEROBYTEFILESIZEIMPORT | You can't import a 0-byte file to a connector. | Check file and try again. |
| PFAIL | Failed to set permission | Check permissions and Try again... |
| PFAILUNSUP | Unsupported file permissions not set. | Check permissions and try again. |
| PSUCCESS | Set permission successfully. | |
| PUNSUP | Unable to set permissions. | Check permission settings and try again. |
| MJOBNOTCOMPLETED | Migration job (upload package) isn't submitted or uploading isn't finished yet. | Try again. |
| MJOBERROR | Item level failure when processing the migration job (upload package). | Check file name and content. Try again. |
| MJOBFATALERROR | Failed to process the migration job (upload package). All items in the package are marked as failed. | Try again. |
| MNOTSUPPORTED | Forms migration under Google shared drives isn't supported. | |
| MEMPTYUSERMAPPPING | User identity mapping is empty. | Update mapping and try again. |
| MEXCEEDFORMSQUOTA | Failed to create new forms, due to the maximum number of forms reached. | Reduce the number of forms to migrate, and try again. |
| MNOUSERINFO | Failed to get Microsoft user info. | |
| MGENERALEXCEPTION | An error occurred when migrating forms from Google. | Try again. |
| MQUICKXOR | Integrity check failed for the large file. | Try again. If the issue persists, submit a support ticket. |