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AI Builder troubleshooting

Welcome to AI Builder troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use AI Builder. In the navigation pane on the left, browse through the article list or use the search box to find issues and solutions.

Administration and Licensing

Reference

  • Actions are disabled or deactivated
  • AI Builder trial license displays after you've purchased an AI Builder license
  • All AI Builder credits have been consumed
  • Current environment doesn't meet the minimum requirements error
  • Prevent users from creating AI Builder custom models

Use in Power Automate

Reference

  • "408 - Dependency Timeout" error
  • "429 – TooManyRequests" error
  • Error when saving a document processing flow with Pages
  • Output of an AI Builder action is empty or the next action returns an error
  • Training failed and the model can't be used error

Use in Power Apps

Reference

  • Business card reader doesn't work for some users
  • Image rotation is wrong when scanning images using AI Builder components
  • Processes and plug-in steps are turned off

Documentation and training

Reference

  • AI Builder documentation
  • AI Builder training
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Your Privacy Choices
  • Previous Versions
  • Blog
  • Contribute
  • Privacy
  • Terms of Use
  • Trademarks
  • © Microsoft 2025